AEG Rapid Response Warranty
RAPID RESPONSE WARRANTY

MISSION: CUT DOWNTIME

At AEG we're on a mission to reduce downtime. If your tool runs into trouble, our goal is to get you back on the job ASAP with our Rapid Response Warranty.

On-the-spot claim assessment*

Run into tool trouble? Submit your claim in-store at Bunnings Warehouse and we'll give you a rapid response. No waiting, no hassle - just one simple form.

HOW TO SUBMIT
Same-day resolution on eligible, in-stock tools*

Down time kills momentum, so we're killing downtime. If your tool is eligible and in stock, we’ll resolve your claim there and then. Check out our FAQs to help get you there even faster.

FAQs

*Claims assessed in Bunnings. Only on AEG products purchased at Bunnings. Proof of purchase required at time of submitting claim unless product has been registered. Standard warranty periods apply unless registered within 30 days of purchase.

RAPID RESPONSE WARRANTY. Up to 6 years on products, up to 3 years on batteries & chargers.

EXTENDED PRODUCT WARRANTY

Registered AEG power tools, batteries and chargers are backed for the long haul. Our extended product warranty means you can invest in your gear with confidence.

*Exclusions apply. When registered within 30 days of purchase.

REGISTER YOUR TOOL VIEW WARRANTY

HOW TO SUBMIT A CLAIM

My AEG homepage

REGISTER YOUR PRODUCT

Make sure to register your AEG tool, battery or charger with 30 days via MyAEG to be eligible for the extended warranty. If your tool is still within the standard warranty period and not registered, you'll need your proof of purchase with you at the time of submitting your claim.

Available at Bunnings Warehouse

HEAD INTO BUNNINGS

Find your local Bunnings store. When in-store, head to the customer service desk and tell the team member you need to make an AEG warranty claim.

AEG Warranty Claim Form

FILL IN THE FORM

Scan the QR code provided by the Bunnings team member in-store and complete the warranty form (including loading proof of purchase if your product is not already registered). Once submitted, you'll get an instant assessment. If your tool is eligible for a replacement and in stock, your claim will be resolved on the spot!

FAQs

    Which products are eligible for the extended product warranty?
    Product CategoryStandard Warranty PeriodExtended Warranty Period*Maximum Warranty Period
    12V, 18V & 58V Cordless Power Tools (excluding 18V Framing Nailer [A18F10FN0])3 years3 years6 years
    12V, 18V & 58V Batteries & Chargers1 years2 years3 years
    Corded Power Tools (excluding Corded Compressors)3 years3 years6 years
    Pneumatics (Corded Compressors, 18V Framing Nailer [A18F10FN0])1 years2 years3 years
    Generators1 years2 years3 years
    Laser Distance Measurers1 years2 years3 years
    Hand Tools1 year-1 year
    Storage (Soft & Hard, including QuickStack)1 year-1 year
    All Accessories, Attachments & Consumables3 months-3 months

     

    *When registered via AEG within 30 days of purchase.  

    How do I register my tool?

    Create a MyAEG account and follow the prompts to register your tool/s. Need a hand? We’ve created a step-by-step guide to walk you through the process. 

    Registration Guide
    What is a valid proof of purchase?

    To claim your AEG warranty, you'll need a valid proof of purchase: an original receipt from Bunnings Warehouse or SMS copy, a clear photo of the receipt where the Bunnings receipt number, date of purchase and product details are visible.

    Is the Rapid Response Warranty available at all retailers?

    The AEG Rapid Response Warranty is exclusively available through Bunnings Warehouse. If your AEG product was purchased from another retailer and registered, any warranty claims will need to be processed directly with that retailer.

    Do I need to return to the store where I originally purchased my tool?

    If your product was purchased from Bunnings Warehouse, you can visit any Bunnings location to process your warranty claim. We recommend visiting a store that has stock of your product available. If your product is eligible for a replacement, this will make for a faster experience. 

    You can check in-store availability via the Bunnings website.

    A product in my kit is faulty. Do I need to return the whole kit?

    If the faulty item is available for sale individually, you won’t need to return the entire kit. If it isn’t sold separately, the full kit will need to be returned. For guidance, speak with an AEG representative in-store or contact our customer service team.