FAQs

    MY AEG

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    Can I add older tools to MY AEG™ tool bag?

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    How do I create a MY AEG account?

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    I had an old AEG account, do I need to create a new MY AEG account?

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    I have logged in to my MY AEG account and some of my tools are missing from my toolbag.

  • REDEMPTIONS

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    Where do I find AEG BONUS OFFERS?

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    Can I choose a different BONUS product, exchange for cash, other?

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    Can I give my kit and/or BONUS product to a family member, friend, other?

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    Do I get the AEG extended warranty on my BONUS product?

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    How do I redeem the BONUS product?

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    How long will it take for AEG to send me my BONUS product?

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    What is a BONUS OFFER?

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    What is promotion period?

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    What is redemption period?

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    Where can I purchase AEG promotional kits or products?

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    Who is eligible for the redemption and BONUS OFFER?

  • WARRANTY

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    I have recently bought AEG products, are they eligible for the extended warranty?

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    I registered my tool and have not received an extended warranty?

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    What is a valid proof of purchase?

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    What is the extended warranty period on AEG products?

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    Where can I make a warranty claim?

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    Which tools are not eligible for the extended warranty?

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    Why do I need to provide a serial number?