FAQs

How do I create a MY AEG account?

To create a MY AEG account, go to aegpowertools.com.au/myaeg or aegpowertools.co.nz/myaeg and fill in your details. An email will be sent to verify your email address, once you have verified the email you will be able to access MY AEG to log in and register as many tools as you like.

I had an old AEG account, do I need to create a new MY AEG account?

No, you don’t need to create a new MY AEG account. Instead, look for an email from MY AEG (make sure to check your junk folder as well) and follow the link to create a new password to login to your MY AEG account for the first time. If you have not received the email or have difficulty finding it, simply call our customer service team on 1300 AEG PWR (1300 234 797) in Australia and on 0800 AEG PWR (0800 234 797) in New Zealand.

I have logged in to my MY AEG account and some of my tools are missing from my toolbag.

That’s not good. We can sort it out for you if you call us on 1300 AEG PWR (1300 234 797) in Australia or 0800 AEG PWR (0800 234 797) in New Zealand.

What is the extended warranty period on AEG products?

AEG offers the following schedule of warranty for tools purchased from Bunnings with a valid proof of purchase. Where extended warranty is applicable, the tool must be registered to a MY AEG account within 30 days of purchase. Unfortunately, tools not purchased from Bunnings do not qualify for a standard warranty or extended warranty.

Product STANDARD WARRANTY Free Extended Warranty * online registration required MAXIMUM WARRANTY (Standard + Extended)
AEG Tool 3 years 3 years 6 years
Battery + battery packs and chargers 1 year 2 years 3 years
Chucks, collets, fixtec systems, chainsaw chains, bars, trimming heads, mower and hedge trimmer blades 3 months Not applicable 3 months

Which tools are not eligible for the extended warranty?

Accessories, generators, compressors and air tools are excluded from extended warranty periods.

I have recently bought AEG products, are they eligible for the extended warranty?

Extended warranty* is available only if you register your Product within 30 days of purchase.

Where can I make a warranty claim?

All warranty claims can be made at your local Bunnings store or contact customer service on 1300 AEG PWR (1300 234 797) in Australia and 0800 AEG PWR (0800 234 797) in New Zealand.

What is a valid proof of purchase?

A valid proof of purchase is a photo (jpg, gif, png or PDF) of your original Bunnings receipt where the date of purchase, location and tool details are visible in the same photo. For long receipts, it is advisable to fold the receipt to display these. If your tool was purchased somewhere other than Bunnings, then a photo of the receipt can still be uploaded when registering, but the tool will not be eligible for an extended warranty.

Why do I need to provide a serial number?

A serial number is provided to identify your exact tool in the event of a warranty claim or theft.

Where can I find the model number of my tool?

The model number is located on the rating label on your tool. The rating label location varies depending on which tool you have. The model number is always in the top right of this plate and begins with letters.

Where can I find the serial number of my tool?

The serial number is also located on the rating label on your tool. The rating label location varies depending on which tool you have. When registering your tool, for the serial number please include numbers indicated in the white or silver area SER NO section followed by the digits in the W and Y section.

Can I add older tools to MY AEG™ tool bag?

Yes you can. Older tools, even those that are outside of their warranty, can be registered on your MY AEG account, so you can have all your AEG tools logged in the one place for your convenience.

I purchased my tool from somewhere other than Bunnings, can I still register it?

Yes you can still register your AEG tool, but it will not be eligible for the extended warranty. Depending on when and where you purchased the tool, the relevant standard warranty may or may not apply, please call us on 1300 234 797 in Australia and 0800 234 797 in New Zealand for specific advice or refer to terms & conditions.

I registered my tool and have not received an extended warranty?

AEG offers an extended 3 year warranty on tools along with a standard 3 year replacement warranty and 1 year on batteries and battery chargers along with a standard 2 year replacement warranty, provided they are: 1. Purchased from Bunnings 2. and registered on a MY AEG account with a valid Bunnings receipt within 30 days of the purchase date with a serial number provided. If you have registered an AEG product which meets the above criteria and not received an extended warranty, please contact our customer service team in Australia on 1300 AEG PWR (1300 234 797) and New Zealand on 0800 AEG PWR (0800 234 797)