MY AEG is your exclusive self-service area where you can register your tools, view your toolbag and more…
Using MY AEG for the first time? Register NowLogin to My AEG
Registering your tools is the first step to ensure peace of mind that they will work just as hard as you do, and if they don’t, we have your back.
In the event of any product related issues AEG can better service your warranty claims (as covered by the T&Cs associated to your purchases).
If you register your product within 30 days of purchase you are eligible to extend* your warranty upon purchase verification. *Exclusions apply
Registering your tool allows us to contact you with important product notifications.
This may provide you a record in case of product loss, fire or theft for insurance claims.
Registering your tool may help us continue to improve and design products that meet your needs.
To register your AEG products and receive extended warranty*, if applicable, follow these steps
SOME USEFUL THINGS TO REMEMBER WHEN REGISTERING YOUR AEG PRODUCTS
You'll need to know the model number and serial number for each tool.
A valid proof of purchase is required for tool registration.
For extended warranty*, tools must be registered online within 30 days from date of purchase.
To create a MY AEG account, go to aegpowertools.com.au/myaeg or aegpowertools.co.nz/myaeg and fill in your details. An email will be sent to verify your email address, once you have verified the email you will be able to access MY AEG to log in and register as many tools as you like.
No, you don’t need to create a new MY AEG account. Instead, look for an email from MY AEG (make sure to check your junk folder as well) and follow the link to create a new password to login to your MY AEG account for the first time. If you have not received the email or have difficulty finding it, simply call our customer service team on 1300 AEG PWR (1300 234 797) in Australia and on 0800 AEG PWR (0800 234 797) in New Zealand.
That’s not good. We can sort it out for you if you call us on 1300 AEG PWR (1300 234 797) in Australia or 0800 AEG PWR (0800 234 797) in New Zealand.
AEG offers the following schedule of warranty for tools purchased from Bunnings with a valid proof of purchase. Where extended warranty is applicable, the tool must be registered to a MY AEG account within 30 days of purchase. Unfortunately, tools not purchased from Bunnings do not qualify for a standard warranty or extended warranty.
|Product||STANDARD WARRANTY||Free Extended Warranty * online registration required||MAXIMUM WARRANTY (Standard + Extended)|
|AEG Tool||3 years||3 years||6 years|
|Battery + battery packs and chargers||1 year||2 years||3 years|
|Chucks, collets, fixtec systems, chainsaw chains, bars, trimming heads, mower and hedge trimmer blades||3 months||Not applicable||3 months|
Accessories, generators, compressors and air tools are excluded from extended warranty periods.
Extended warranty* is available only if you register your Product within 30 days of purchase.
All warranty claims can be made at your local Bunnings store or contact customer service on 1300 AEG PWR (1300 234 797) in Australia and 0800 AEG PWR (0800 234 797) in New Zealand.
A valid proof of purchase is a photo (jpg, gif, png or PDF) of your original Bunnings receipt where the date of purchase, location and tool details are visible in the same photo. For long receipts, it is advisable to fold the receipt to display these. If your tool was purchased somewhere other than Bunnings, then a photo of the receipt can still be uploaded when registering, but the tool will not be eligible for an extended warranty.
A serial number is provided to identify your exact tool in the event of a warranty claim or theft.
The model number is located on the rating label on your tool. The rating label location varies depending on which tool you have. The model number is always in the top right of this plate and begins with letters.
The serial number is also located on the rating label on your tool. The rating label location varies depending on which tool you have. When registering your tool, for the serial number please include numbers indicated in the white or silver area SER NO section followed by the digits in the W and Y section.
Yes you can. Older tools, even those that are outside of their warranty, can be registered on your MY AEG account, so you can have all your AEG tools logged in the one place for your convenience.
Yes you can still register your AEG tool, but it will not be eligible for the extended warranty. Depending on when and where you purchased the tool, the relevant standard warranty may or may not apply, please call us on 1300 234 797 in Australia and 0800 234 797 in New Zealand for specific advice or refer to terms & conditions.
AEG offers an extended 3 year warranty on tools along with a standard 3 year replacement warranty and 1 year on batteries and battery chargers along with a standard 2 year replacement warranty, provided they are: 1. Purchased from Bunnings 2. and registered on a MY AEG account with a valid Bunnings receipt within 30 days of the purchase date with a serial number provided. If you have registered an AEG product which meets the above criteria and not received an extended warranty, please contact our customer service team in Australia on 1300 AEG PWR (1300 234 797) and New Zealand on 0800 AEG PWR (0800 234 797)Register My Tool